{"id":56441,"date":"2021-01-17T08:28:09","date_gmt":"2021-01-17T08:28:09","guid":{"rendered":"https:\/\/websitedesigns.com.au\/elankanew\/?p=56441"},"modified":"2021-01-17T08:28:09","modified_gmt":"2021-01-17T08:28:09","slug":"saks-assigned-with-cx-management-of-sri-lankas-leading-ride-sharing-platform","status":"publish","type":"post","link":"https:\/\/websitedesigns.com.au\/elankanew\/saks-assigned-with-cx-management-of-sri-lankas-leading-ride-sharing-platform\/","title":{"rendered":"SAKS assigned with CX Management of Sri Lanka\u2019s leading ride-sharing platform"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #000080;\"><strong>SAKS assigned with CX Management of Sri Lanka\u2019s leading ride-sharing platform<\/strong><\/span><\/h1>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-56443\" src=\"https:\/\/websitedesigns.com.au\/elankanew\/wp-content\/uploads\/2021\/01\/SAKS-Global01-1.jpg\" alt=\"SAKS assigned with CX Management of Sri Lanka\u2019s leading ride-sharing platform \" width=\"600\" height=\"200\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">In a move to further enhance customer engagement, Sri Lanka\u2019s leading on-demand mobility solutions provider has entrusted global business services titan, <a style=\"color: #000000;\" href=\"https:\/\/www.saks.global\/\" target=\"_blank\" rel=\"noopener\">SAKS Global<\/a>, with its Customer Experience Management (CEM). SAKS commenced contact centre operations utilising its advanced Customer Experience (CX) platform to equip the company with real-time data to help accurately align its business strategies and policies with customers\u2019 needs.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">In an age where customers are equipped with an ever-expanding network of channels to engage with brands, companies are in turn expected to enhance their digital infrastructure, improving services and support, to keep up with this fast-evolving user behaviour.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">The ride hailing app has taken significant strides in the digital commerce arena by expanding its customer offering to include food, grocery, and gas delivery services -among others. This has resulted in a notable increase in its client base, and a proportionate demand to ensure the satisfaction of its consumers; all with the larger goal of affording the company a key point of differentiation to further cement its market standing.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">The ride-sharing and delivery platform\u2019s decision to partner with SAKS will enable the provider to alleviate the burden of costly in-house customer care as well as improve on its operational efficiency. Real-time updates of key metrics from all customer-facing touchpoints will enable the company to swiftly establish and integrate the behaviours and interests of its consumers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">Since its inception in 2015, SAKS founder, Jeevan Gnanam, has been committed to supporting its growing client list, minimise operating costs and improve customer service standards, freeing up resources that can instead be focused on core business operations.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">With a reputation for creating enriched customer experiences and first-rate contact centre solutions for brands worldwide, SAKS integrates state-of-the-art CX technologies with experienced professionals to provide tailor-made solutions. Led by seasoned CX specialist, Sehan Pathirana, the SAKS contact centre operates twenty-four hours a day, providing a diverse suite of contact centre services for a distinguished portfolio of clients in the telecom, insurance, banking, and logistics industries. Operating as an extension of a business, SAKS plays a key role in fortifying brand loyalty and promoting customer retention through continuous monitoring and measurement of customer satisfaction levels. SAKS\u2019 superior omni-channel customer experiences, supported by cutting-edge processes and systems, have proven to facilitate increased growth revenue and greater profitability.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\"><em>&#8220;We are honoured and privileged to be serving one of the country&#8217;s leading start-ups,\u201d<\/em> commented Rohith Pradeep, CEO of SAKS, on the partnership. <em>\u201cWe look forward to helping the company achieve greater heights of customer satisfaction, loyalty, and even advocacy, through the high-calibre tailored content we are equipped to provide.\u201d<\/em><\/span><\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\"><strong>About SAKS Global <\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">SAKS is a provider of business process management solutions that add value by combining a wealth of knowledge on domain experience and operational excellence in key industries such as Financial Services, Healthcare Services, Telecom, Insurance, Logistics and Banking. SAKS specializes in 5 verticals, including Finance &amp; Accounting, Data Science &amp; AI, Mobility, Customer Experience &amp; Process Automation. They currently serve clients in Sri Lanka, Norway, Australia, UK and USA.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\"><strong>Caption:<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px; color: #000000;\">The SAKS Global team<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SAKS assigned with CX Management of Sri Lanka\u2019s leading ride-sharing platform &nbsp; In a move to further enhance customer engagement, Sri Lanka\u2019s leading on-demand mobility solutions provider has entrusted global business services titan, SAKS Global, with its Customer Experience Management (CEM). SAKS commenced contact centre operations utilising its advanced Customer Experience (CX) platform to equip [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":56442,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"aside","meta":{"footnotes":""},"categories":[20],"tags":[32136,32138,32134,32137,32135,31919],"class_list":{"0":"post-56441","1":"post","2":"type-post","3":"status-publish","4":"format-aside","5":"has-post-thumbnail","7":"category-articles","8":"tag-ceo-of-saks","9":"tag-customer-experience-management","10":"tag-saks-assigned","11":"tag-saks-global-team","12":"tag-sehan-pathirana","13":"tag-uk","14":"post_format-post-format-aside"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SAKS assigned with CX Management of Sri Lanka\u2019s leading ride-sharing platform - eLanka<\/title>\n<meta name=\"description\" content=\"In a move to further enhance customer engagement, Sri Lanka\u2019s leading on-demand mobility solutions provider has entrusted global business services titan, SAKS Global, with its Customer Experience Management (CEM). 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