{"id":59428,"date":"2021-03-13T11:38:24","date_gmt":"2021-03-13T11:38:24","guid":{"rendered":"https:\/\/websitedesigns.com.au\/elankanew\/?p=59428"},"modified":"2021-03-13T11:38:24","modified_gmt":"2021-03-13T11:38:24","slug":"insurance-industry-looks-at-bionic-insuring-in-a-new-normal","status":"publish","type":"post","link":"https:\/\/websitedesigns.com.au\/elankanew\/insurance-industry-looks-at-bionic-insuring-in-a-new-normal\/","title":{"rendered":"Insurance industry looks at Bionic Insuring in a \u2018new normal\u2019"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #0000ff;\">Insurance industry looks at Bionic Insuring in a \u2018new normal\u2019<\/span><\/h1>\n<p><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-59429 aligncenter\" src=\"https:\/\/websitedesigns.com.au\/elankanew\/wp-content\/uploads\/2021\/03\/COVID-19-600x379.jpg\" alt=\"\" width=\"600\" height=\"379\" \/><\/p>\n<p><strong><span style=\"font-size: 20px; color: #800000;\">Source:<\/span><\/strong><span style=\"color: #000000;\"><a style=\"color: #000000; font-size: 20px;\" href=\"https:\/\/island.lk\/insurance-industry-looks-at-bionic-insuring-in-a-new-normal\/\" target=\"_blank\" rel=\"noopener noreferrer\">Island<\/a><\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">COVID-19 has disrupted most businesses globally and the insurance industry is no exception. Given the restrictions imposed by the pandemic, insurers have been compelled to accelerate their digital journeys and holistically digitize their operations. In this regard, the Insurance Association of Sri Lanka (IASL) hosted a webinar on \u2018What does it mean to be a truly bionic insurance company?\u2019 with Boston Consulting Group (BCG) as its knowledge partner, on February 23.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">Prateek Roongta, MD &amp; Partner, BCG facilitated the event and Pallavi Malani, MD &amp; Partner, BCG delivered the keynote presentation, which was followed by a panel discussion comprising Thushara Ranasinghe, MD \/ CEO of Ceylinco Life Insurance Limited, Sanjeev Jha, MD and CEO of Fairfirst Insurance, and Pranay Mehrotra, MD &amp; Senior Partner, BCG. The panel discussion was moderated by Chilman Jain, Principal, BCG Colombo.<\/span><\/p>\n<p align=\"LEFT\"><!--more--><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">Pallavi Malani of BCG, while addressing 60+ CXOs from Sri Lanka\u2019s insurance industry, explained what being \u2018bionic\u2019 means and outlined the imperatives for becoming a bionic insurer in the post-COVID-19 world. In order to achieve bionic outcomes, insurers need to integrate human elements with technology and not replace one with another. \u201cThere is a need to empower talent and enhance efficiencies by leveraging the right tech stack and data. However, businesses will still have to engage with new talent pools and create agile teams to effectively make the shift to bionic ways of working\u201d, she said.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">Pallavi further discussed the five archetypes within which distinguished bionic players fall \u2013 i) Sales digitizers, ii) Data players, iii) Operations optimizers, iv) Innovators, and v) Digital natives. The discussion was made real with the example of PingAn, the largest Life Insurance company in China. Despite a salesforce of 1.3 million agents, PingAn has a \u2018digital attacker agency distribution\u2019 model and boasts of approximately 40% higher productivity than the second largest player in China. It has progressed from leveraging traditional technologies to mobile internet, to now using artificial intelligence (AI) across agent recruitment, training, agent management, sales model, and services. \u201cPingAn has truly been a pioneer in digitizing its entire sales force, at scale,\u201d shared Pallavi.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">Pranay Mehrotra, Managing Director &amp; Senior Partner, BCG emphasized on the need to use data as a differentiator. Data players are creating value by building digital foundations, developing new technology capabilities, implementing use case driven transformation, and improving overall data governance.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">In his opening remarks, Thushara Ranasinghe, MD\/CEO of Ceylinco Life Insurance Limited said, \u201cIn 2019, the Sri Lankan insurance industry grew by 10.5% and in 2020, it grew by an estimated 16%. Despite the lockdown, insurers were able to witness steep growth, proving that adversity reveals genius\u201d. He stated that the pandemic took everyone by surprise and rendered all business continuity manuals irrelevant. Nevertheless, Ceylinco was able to quickly adapt to the changing situation and recover from the initial shock by installing proper infrastructure in place.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">Sanjeev Jha of FairFirst Insurance said, \u201cCOVID-19 has taken away our choice to invest in digital initiatives or data optimization. Bionic is the need of the hour. Insurance companies typically are data intensive and cognizant of risks. Organizations that don\u2019t become digitally sensitive would miss the race.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"LEFT\"><span style=\"font-size: 20px; color: #000000;\">In line with this chain of thought, Pranay from BCG emphasized the importance of transforming the agency channel. \u201cCOVID-19 is expected to accelerate digitization of the agency channel. Omni channel is expected to be a norm in the future. While it hasn\u2019t happened in the last 12 months, a war for talent is imminent. Digitally evolved companies will be better positioned to capture, share, and create value as opposed to their traditional counterparts,\u201d he said.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Insurance industry looks at Bionic Insuring in a \u2018new normal\u2019 Source:Island COVID-19 has disrupted most businesses globally and the insurance industry is no exception. Given the restrictions imposed by the pandemic, insurers have been compelled to accelerate their digital journeys and holistically digitize their operations. In this regard, the Insurance Association of Sri Lanka (IASL) [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":59429,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"aside","meta":{"footnotes":""},"categories":[20],"tags":[33177,33176],"class_list":{"0":"post-59428","1":"post","2":"type-post","3":"status-publish","4":"format-aside","5":"has-post-thumbnail","7":"category-articles","8":"tag-pallavi-malani","9":"tag-thushara-ranasinghe","10":"post_format-post-format-aside"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Insurance industry looks at Bionic Insuring in a \u2018new normal\u2019<\/title>\n<meta name=\"description\" content=\"COVID-19 has disrupted most businesses globally and the insurance industry is no exception. 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